Privacy Policy

Last updated: July 2026

This is a working draft, not a certified legal document. It honestly describes what the MessageHome product actually does with data today. Before relying on it for real paying customers or anyone's health/care data, it should be reviewed by a solicitor and formal ICO registration completed; that step hasn't happened yet.

Who we are

MessageHome (messagesend.homes) is a message-board service that brings WhatsApp, SMS, Telegram and email messages from a family onto a single physical screen. This policy covers the account holder (the "organiser") and, where relevant, the people whose messages appear on a board.

What we collect

Account details: the organiser's name for the board and email address, used for sign-in links and account communication.
Message content: the sender's name/number, the channel it arrived on, and the message text, so it can be displayed on the board. Only the most recent messages are kept (50 per board); older ones fall off automatically. It's encrypted in the database, and we don't analyse, scan, or use message content for anything other than displaying it.
Contact identifiers: phone numbers and Telegram chat IDs an organiser has explicitly paired to their board, so we know whose messages to deliver where.
Usage/activity data: when messages last arrived, when the board screen last connected, and whether any reminders escalated. No message content is stored in this data: only counts and timestamps, used to power the admin health-check panel.
Calendar data: if connected, event titles and times fetched from the calendar link an organiser provides, shown on the idle screen only.
Billing/subscription status: plan and trial/renewal dates. We do not currently collect or store payment card details ourselves; a future integration with Stripe would mean card details are handled entirely by Stripe, never touching our servers.

Who we share it with

We use a small number of specialist providers to run the service, each only processing what's needed to do its job:

Twilio: sends and receives SMS/WhatsApp messages.
Telegram: delivers messages via its Bot API.
MailerSend: sends transactional email (sign-in links, notifications).
Fly.io: hosts the application and database.

We do not sell data, run advertising, or share message content with anyone outside the operation of the service itself.

How long we keep it

Message content is capped at the 50 most recent per board, and older messages are removed automatically, not archived. Account and settings data is kept for as long as the board exists. Deleting a board removes its messages, activity history and settings entirely; this can't be undone.

Your rights

If you organise a board, you can:

See and export your data: your family page has a "Download my data" button giving you everything held about your board in one file.
Delete your board: removes all messages, settings and activity history permanently. Ask us and we'll do it, or use the admin tools if you have access.
Correct anything wrong: update your board's settings yourself from your family page, or ask us.

If someone's messages appear on a board they didn't set up themselves (e.g. a family member texting in), the organiser controls that pairing and can remove it at any time from their family page.

Contact

Questions or requests about your data: hello@messagehome.co.uk.